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1 - PRESENTATION OF INFORMATION TO THE PUBLIC

2 - CIRCUMSTANCES IN WHICH THE FOLLOWING NORMS APPLY

3 - ACCESS AND TRANSIT IN THE STATIONS

4 -  PROHIBITIONS

5 - USE OF TRAIN DOORS

6 - WARNING OF POSSIBLE SUDDEN USE OF EMERGENCY BRAKE

7 - USE OF ALLARMS

8 - USE OF DEVICE FOR SEVERING ELECTRIC CURRENT (HANDLE, BUTTON)

9 - EVACUATION OF TRAINS

10 - USE OF LIFTS

11 - PHOTOGRAPHS, FILMING

12 - SEATS RESERVED FOR THE DISABLED

13 - TICKET DISTRIBUTION

15 - TICKET VALIDITY AND UTILISATION

16 - TICKET CONSERVATION

17 - ROLE OF CONTROLLERS

18 - COMMENTS

19 ACCIDENTS

20 - TRANSPORTING PETS

21 - TRANSPORTING OBJECTS AND LUGGAGE

22 - TRANSPORTING BICYCLES

23 - TRANSPORTING STROLLERS

24 - PENALTIES

25 - HEADQUARTERS

1- PRESENTATION OF INFORMATION TO THE PUBLIC

In the interest of contributing to upkeep of necessary safety conditions and functional regularity, all customers on the Metropolitan and Cable Railways of Naples must at all times observe the norms displayed in all stations and published on the agency’s website  http://www.metro.na.it/.

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2- CIRCUMSTANCES IN WHICH THE FOLLOWING NORMS APPLY

The following norms apply in all Metronapoli facilities, including spaces inside the stations, external staircases, and trains.

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3-ACCESS AND TRANSIT IN THE STATIONS

The internal areas of the stations are subject to the disciplinary norms set out in the operational code, by the local regulations of the Urban Police and by the D.P.R. 753/80.  Normally, such areas are divided in two by a barrier controlling access to boarding platforms.  Access to the trains is permitted only to those in possession of a valid ticket or authorization to enter freely.

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4- PROHIBITIONS

It is however prohibited to

4.1- sit on railings set in place to delimit the internal staircases.
4.2- enter the train cabin or any place reserved for personnel, as well as technical facilities.
4.3- enter the train wearing roller skates, or barefoot;
4.4- enter the station carrying dangerous objects;
4.5- Sing, play musical instruments, use portable radio without headphones; it is in general forbidden to disturb other travellers;
4.6- dirty, damage, remove, or touch parts of the equipment of the cars or devices aboard or in the stations, or use water or electricity without authorization in the mezzanines or on platforms;
4.7- attach announcements or advertisement on the walls of the stations or trains;
4.8- lean out the windows or pass any object through the window, or throw any object or any nature on the rails or track.
4.9- go past the yellow safety lines on the platform, while awaiting the arrival and full stop of the train, or entering the tunnel or crossing the rails;
4.10- enter or exit any train on which the closed door signal has been activated;
4.11- use the alarm if not in danger
4.12- occupy more than one seat, even with bags or purses, and obstruct other passengers;
4.13- distract the personnel from carrying out their functions;
4.14- slide down the railing of the staircases or escalators, or use the escalators in the incorrect direction, or push the emergency stop button if not in danger;
4.15- occupy space inside the station, distribute flyers or carry out any kind of commerce, as well as distribute or sell objects, even for charitable causes, without the authorisation of the Metronapoli Agency.
4.16- solicit;
4.17- Remain inside the station after closing has been announced;
4.18- smoke in the stations and on the trains.

5-USE OF TRAIN DOORS

Every train door is, by law, usable both for entrance and exit.  Before entering the train, it is advisable to allow arriving passengers to first exit.
Any abusive blockage of the doors, free entrance and exit, or leaning on the doors is forbidden.

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6-WARNING OF POSSIBLE SUDDEN USE OF THE EMERGENY BRAKE

Travellers are obliged to hold on to relevant supports, in this way being able to sustain sudden applications of the emergency during the journey.

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7- USE OF ALLARMS

In the event that it is necessary to set off an alarm, travellers may:
7.1- aboard the trains, activate the appropriate device indicated in writing by the words “ALLARME PASSEGGERI”, waiting for the train to come to a full stop before explaining the reason leading to setting off the alarm;
7.2- in the stations, refer to personnel.

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8- USE OF DEVICE FOR SEVERING ELECTRIC CURRENT (HANDLE, BUTTON)

On the metropolitan lines, in case of necessity, anyone may cut off the electric current of the contact line, even before setting off the alarm, by activating one of the appropriate devices indicated by signals installed along the platform.  The electric current must be cut off in any event in which the use of hydrants is necessary.

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9- EVACUATION OF TRAINS

In the event the train comes to a full stop on the lines following the announcement of evacuation by the operator, travellers may receive the order to activate the emergency door opening and go to the service platform to reach the nearest station.

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10- USE OF LIFTS

The lifts are equipped with intercom and camera systems.  In case of necessity, activate the alarm button and wait to communicate with the service personnel.  Do not force the door in case the lift comes to a halt.  Do not insist on entering once the lift has exceeded its maximum capacity.

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11-PHOTOGRAPHY AND FILMING

Photographs and filming within the station must be authorized by the Managing Director and carried out taking care not cause harm to the facilities or other persons.

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12-SEATS RESERVED FOR DISABLED PASSENGERS

On all cars some seats are reserved for the disabled, indicated by relevant signs.  These must be made available to disabled passengers who request them.

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13- DISTRIBUTION OF TICKETS

Tickets may be purchased at all sales locations authorized by the UNICOCAMPANIA Consortium (bars, tobacco shops, newsstands, automatic distributors, etc.)

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14- PRICES

The prices are set by from time to time by the relevant local authority.  For current prices, information can be obtained from the UNICOCAMPANIA Consortium.

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15- TICKET VALIDITY AND UTILISATION

The ticket, including monthly passes must be stamped by the relevant validation machines which can be found at the entrance to the boarding platforms.  In the event that these machines are either damaged or missing, the passenger is responsible for validating the ticket by hand, indicating the date and hour at which he or she began using the ticket.  Passengers not possession of valid tickets will be penalized pursuant to applicable laws and norms.

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16-TICKET CONSERVATION

The ticket, which also includes the fiscal receipt, may not be given to third parties, and must be conserved until after leaving the station.

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17- ROLE OF CONTROLLERS

The controllers are agents of the administrative police.  Travellers are therefore required to state, if requested, all relevant information.

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18- COMMENTS

Passengers who wish to make a comment can do so by making use of:
-the relevant form by asking station personnel ;
- calling the METRONAPOLI hotline 800 56 88 66;
- by fax to the number 0815594294, or by post, or by e-mail to the address:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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19- ACCIDENTS

In the event of any accident, to bring attention to the problem or to receive assistance, it is necessary to contact the station personnel.

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20- TRANSPORTING ANIMALS

It is possible to bring one dog per passenger aboard, provided that the animal is small or medium size (Art. 7, par. 4 of law 16 of the Campania Region of 24/11/2001 defines “small” as a dog not exceeding 2 Kg, and “medium” as a dog not exceeding 8 Kg), equipped with a leash and muzzle and held at all times by the owner so as to not disturb other passengers.  In such cases the animal may travel free of charge.
It is also possible to transport small pets in containers not exceeding the dimensions 70*50*30 cm.
It is forbidden to transport large animals, with the exception of Seeing Eye dogs for the blind, transported free of charge as a result of their function.
The passengers who bring such pets aboard will be held responsible for all damages to the train car, other passengers, and their belongings.

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21- TRANSPORTING OBJECTS AND LUGGAGE

It is possible to transport luggage not exceeding the weight of 20kg, with dimensions not above 70*50*30 cm.
Luggage exceeding these dimensions may not be transported.

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22- TRANSPORTING BICYCLES

The transport of bicycles is allowed during holidays and weekends, on the condition that the ticket has already been paid.  The customer wishing to transport the bicycle must first contact the station employees, who may ask the customer to await the next train in the event that the current departure is crowded. 
While in the station, the bicycle must be guided by hand, and it is strictly forbidden to use the bicycle on mobile walkways, escalator, or stairs.  It is possible to bring the bicycle in elevators, provided that they are of adequate capacity.
A maximum number of three bicycles which may be transported aboard each train, with the exception of the Mergellina cable railway, where only two are allowed.
During the journey, the bicycles must be kept in the spaces marked by the relevant icon.  All damages to the train, passengers or their belongings are the responsibility of the customer.

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23- TRANSPORTING STROLLERS

Strollers must be folded and stored during the journey, and children must be carried.

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24- PENALTIES

For all penalties, reference is made to applicable laws and norms.

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25- HEADQUARTERS

For all purposes, the headquarters of Metronapoli is in via Ponte dei Francesi 37/d, 80146 Naples, Italy.  For all legal disputes, the Foro di Napoli is the competent authority.

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