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Certification in accordance in the norms UNI EN ISO 9001:2000 demonstrates the impressive results of the commitment to quality undertaken by the agency.
This accomplishment is not an end in itself, since a Quality System is a dynamic phenomenon, and therefore in constant evolution towards continual improvement, which is one of its underlying principles.  It is precisely with this in mind that METRONAPOLI has decided to entrust itself to an internationally-recognised certification agency (SGS Italia S.p.A.), and to undergo controls on its Quality Management System every semester.

In 2003 METRONAPOLI S.p.A obtained the certificate of compliance with the norms UN EN ISO 9001:2000, issued by SGS Italia S.p.A, for its Quality Management System.
The aim of this certification, as noted on the certificate itself, regards :
“Delivery of local public rail and cable railway transport services in a metropolitan setting”.

In July 2009, METRONAPOLI S.p.A was granted a three-year renewal of its
Certification, also overseen by SGS Italia S.p.A.